Updated 24 September 2026
Clear information. Before you decide.
Read how the website works, what an online estimate means, and where to find the terms for your project.
Privacy policy
Your enquiries, estimates, account data, and uploaded documents.
Terms of use
Using the RENS website, requesting a survey, and reviewing a quotation.
Cookie policy
Essential session storage, calculator figures, and third-party links.
Cancellations & refunds
How to discuss a cancelled survey, an order change, or a refund request.
Warranty & after-sales support
Equipment warranties, installation scope, maintenance, and service requests.
Website & estimator disclaimer
The limits of online estimates, editorial guides, and illustrative imagery.
Accessibility statement
How the website supports access and how to report a barrier.
From your first call to after-sales care
How we work.
You should know what happens next.
Here’s how we take your project forward.
Free Site Survey
We visit your property to check the roof, available space, shading, and electrical setup.
Understand Your Needs
We review your electricity use and listen to what you need, including backup during outages.
Solution & Feasibility Report
We recommend a system and explain the design, expected performance, costs, and assumptions in a feasibility report.
Installation
We install the agreed system, test it, and show you how to use it before handover.
After-Sales Services
You can come back to us for operating questions, maintenance, and service support.