Free survey and enquiry requests
A website enquiry or estimator review request does not take a payment. If you need to cancel or rearrange a survey, contact the team as soon as possible so the visit can be rescheduled.
Before making a payment
Ask for cancellation and refund terms in the written quotation or project agreement before paying a deposit. These should distinguish equipment procurement, custom work, services already performed, installation scheduling, and any supplier commitments. This website does not set a universal deposit, deduction, or refund period.
Requesting cancellation or a change
Contact +92 339 2225577 with your name, project reference, payment record if applicable, and the change you want to discuss. The team will review the stage of work and the agreed terms. Ask for the decision and any revised balance in writing.
Equipment issues
Report delivery damage, an incorrect item, or a suspected fault promptly, with the invoice, equipment model, and safely obtained photographs where useful. Do not open electrical equipment to investigate. The applicable agreement, supplier terms, manufacturer warranty, and mandatory consumer protections determine the remedy.
Refund decisions and statutory rights
Any agreed refund amount, payment method, deductions permitted under the agreement, and expected processing date should be confirmed in writing. No statement here removes a remedy or consumer right that cannot lawfully be excluded. Keep your original payment records and correspondence.
Questions? +92 339 2225577 · Contact RENS